Privacy Policy

This Privacy Policy explains how WiseLove Studio (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit, purchase from, or otherwise interact with https://www.wiselove.studio (the “Website”).

We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller:
WiseLove Studio
Unit 9, Aboyne Business Centre
Aboyne, Aberdeenshire
AB34 5 HE
United Kingdom

Email: hello@wiselove.studio

2. Personal Data We Collect

We may collect and process the following personal data:

a) Information You Provide

  • Name

  • Billing and delivery address

  • Email address

  • Phone number (if provided)

  • Order details and purchase history

  • Messages sent via contact forms or email

b) Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and interactions with the Website

  • Date and time of visits

This information is collected through cookies and similar technologies (see Cookie Policy below).

c) Payment Information

Payment details are not stored by us. Payments are processed securely by third-party payment providers (such as Stripe or PayPal). We only receive confirmation of payment and limited transaction details.

3. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil orders

  • Deliver products and services

  • Communicate with you about your purchases

  • Respond to enquiries or customer service requests

  • Manage returns, refunds, or disputes

  • Improve the performance and usability of the Website

  • Comply with legal and accounting obligations

4. Lawful Bases for Processing

We process your personal data under the following lawful bases:

  • Contract – to fulfil orders and deliver products you purchase

  • Consent – for cookies and optional marketing communications

  • Legitimate interests – to operate, improve, and secure our Website

  • Legal obligation – for tax, accounting, and regulatory requirements

5. Sharing Your Data

We do not sell your personal data.

We may share your data with trusted third parties only where necessary, including:

  • Squarespace (website hosting and e-commerce platform)

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping and fulfilment providers

  • Analytics services (e.g. Squarespace Analytics)

All third parties must process your data securely and in compliance with applicable data protection laws.

6. International Transfers

Some third-party service providers may process data outside the UK. Where this occurs, appropriate safeguards are in place, such as standard contractual clauses approved under UK GDPR.

7. Data Retention

We retain personal data only for as long as necessary:

  • Order and transaction records are retained for legal and accounting purposes

  • Contact enquiries are retained only as long as required to respond

  • Analytics data is retained in anonymised or aggregated form

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact hello@wiselove.studio.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.